Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds related to your purchase of Mobius services. We aim to provide a fair and transparent refund process in accordance with Paddle's policies, as Paddle is our Merchant of Record.

2. 14-Day Refund Period

In accordance with Paddle's Buyer Terms, we offer a 14-day refund period for all purchases. If you are not satisfied with our service, you may request a refund within 14 days of your initial purchase.

For subscription services, the 14-day refund period applies only to your initial purchase. Subsequent subscription renewals are not eligible for automatic refunds but may be considered on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact our support team at support@joinmobius.dev with the following information:

• Your full name and email address associated with the purchase
• Date of purchase
• Order/Transaction ID (if available)
• Reason for requesting a refund

We will process your refund request as quickly as possible, typically within 3-5 business days.

4. Refund Exceptions

While we strive to ensure customer satisfaction, certain circumstances may not qualify for a refund:

• Requests made after the 14-day refund period has expired
• Subscription renewals (after the initial purchase period)
• Cases where the service has been extensively used
• Instances of policy violations or terms of service breaches

5. Refund Processing

Refunds will be processed through Paddle, our payment processor and Merchant of Record. The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account.

6. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last Updated” date.

You are advised to review this Refund Policy periodically for any changes.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@joinmobius.dev